Repeatedly answering the same questions or dealing with recurring requests can prevent you from tackling high-value strategic work. If this sounds familiar, you’re likely applying temporary fixes to broader, systemic problems.
Take it from a recent coaching session I had with an executive, an attorney turned strategist, overwhelmed by daily interruptions from staff with “legal issues”—many of which weren’t legal issues at all or were minor enough not to warrant escalation. This wasn’t just a nuisance; it was a distraction from her core responsibilities.
Identify Patterns, Create Solutions
When I helped her identify a pattern—80% of inquiries concerned the same handful of issues—the solution became clear. She decided to produce a concise training video and a quick reference guide addressing these common queries. This proactive approach aimed to reduce repetitive questions significantly.
Implement and Enforce New Tools
Here’s how she enforced it: If a common question slipped through, her first response was to ask if the individual had consulted the video or guide. If not, they were directed to these resources before escalating the issue further.
Adopt a Systemic Approach to Problem-Solving
Chronic issues in your workflow require more than just piecemeal fixes; they need comprehensive solutions. Start by analyzing the patterns and underlying causes of the disruptions you face. This analysis will guide you toward creating effective, lasting solutions that free you up to focus on what truly matters in your role.
By addressing problems at their root, you can streamline your workflow, reduce interruptions, and increase your strategic impact.
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