Do you ever find yourself stuck in the same argument or stand-off with co-workers, family members and others? Most of us have experienced that.
The good news is it doesn’t have to be that way. I recently had the opportunity to talk with Jennifer Goldman-Wetzler, the author of a great new book, Optimal Outcomes: Free Yourself from Conflict at Work, at Home and in Life. As a professor at Columbia University, a counterterrorism research fellow for the Department of Homeland Security and a consultant to Fortune 500 companies, Jennifer has spent her career helping people get out of seemingly endless conflict loops.
Here are some of the questions Jennifer answered for me in our conversation:
- What’s an optimal outcome to conflict and why is that not always a win-win solution?
- Why do we get stuck in endless conflict loops?
- What are the basic conflict patterns and how can you determine which ones are in play?
- How can we use conflict maps to understand what’s really going on?
- Why is self-observation so important to developing optimal outcomes?
- How can we create pattern breaking paths to end conflict with optimal outcomes?
We cover a lot more than this brief list of questions does justice to. It’s a rich and, I think, highly action-oriented conversation. Please give it a listen.
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